Terms
What this is for, and what it is not for.
A short version of the rules, in the order they matter. Most people writing a letter here will never come close to any of them.
Last updated 2 September 2026. MyWishLetter is operated by AiAstra Innovations Private Limited.
The agreement
By using MyWishLetter you agree to these terms. You keep ownership of everything you write; we hold it in order to deliver it, and for no other purpose. We do not sell it, do not advertise against it, and do not use it to train any model.
There is no minimum age to hold an account. You are responsible for what your letters say and for having the right to send them to the people you name.
We may change these terms; if a change materially affects you we will email you before it takes effect rather than quietly editing this page. Continuing to use the product after a change takes effect is how you accept it.
Indian law governs this agreement, and the courts at our registered office in India have exclusive jurisdiction over any dispute arising from it. MyWishLetter is hosted in India — in Amazon Web Services’ Mumbai region — and by using it you consent to your data being stored and processed there, wherever in the world you happen to be. If that is not acceptable to you, the remedy is not to use the product.
What you cannot use MyWishLetter for
The reason for each one is given, because a rule you understand is one you can follow. If a letter you received breaks any of these, you can report it with the Letter ID and a person will read it.
No threats or intimidation
Nothing that threatens harm to a person, their family or their property, and nothing written to make someone afraid of you. This is the one rule where a single letter is enough for us to act.
No harassment
Do not use letters to pursue someone who does not want to hear from you. Repeated unwanted messages are harassment even when each one is polite, and scheduling them in advance does not make them less so.
Do not use this to get around being blocked
If someone has blocked you, unfriended you, or asked you to stop contacting them, a letter through us is not a way back in. A delivery that exists because a direct channel was closed is the clearest possible case of misuse, and we treat it as one.
No impersonation
Write as yourself. Do not send a letter that claims to be from someone else — a real person, a company, or us. Sending a letter without your name on it is a supported feature and is not impersonation; claiming to be a different named person is.
No fraud or financial deception
No fake inheritances, no investment schemes, no requests for money under a false story, no phishing for passwords or bank details. A scheduled letter is unusually persuasive — it arrives with the weight of having been written long ago — and that is exactly why this rule is not negotiable.
No deliberate cruelty
Some of the most valuable letters written here are hard to read, and grief, apology, confession and goodbye all belong on this product. What does not is a letter designed to wound — timed to land on an anniversary, or on a funeral, to cause the maximum possible pain. The difference is intent, and it is usually obvious.
No spam or bulk messaging
MyWishLetter is for letters to people who know you, and the product is shaped that way: one letter reaches at most five recipients, on every plan. How many letters you write and send is not metered, and fair use — set out below — is what stands in place of a meter. Do not use it for marketing, mailing lists, or the same message sent to strangers.
Nothing illegal, and nothing involving children
No sexual content involving minors, no content that exists to exploit or endanger a child, and nothing else prohibited by Indian law. We report this category to the authorities. There is no version of this we handle quietly.
Do not attack the service
No attempts to reach letters that are not yours, no automated scraping of delivery links, no probing for flaws outside a good-faith security report. If you have found a security problem, the security page tells you how to tell us, and we will not come after you for it.
What anonymous means here
You can send a letter without your name on it. Your recipient sees the letter and not who wrote it, and nothing we send them — the notification, the reading page, the file names, the link itself — carries your identity.
It means anonymous to your recipient. It does not mean anonymous to MyWishLetter. Every letter belongs to an account and has a Letter ID, and we can always find the account behind one. That is deliberate: an unsigned letter that nobody could ever be held to would make this a tool for exactly the things the rules above prohibit, and it would make the reporting flow useless to the person who needs it.
MyWishLetter does not disclose a sender's identity to the recipient except where required by applicable law, valid legal process, or where necessary to address serious misuse, safety, fraud, harassment, or violations of our Terms.
Surprise & Prank
Birthday surprises, funny reveals, mystery messages, something to open on Friday at 7 PM. It is a category, not a different product: the same recipient limit, the same fair use and the same reporting channel as every other letter here.
A prank is for somebody who will laugh. Everything in the list above still applies to it, and choosing this category does not relax a single one of them.
The test: would the person be glad you sent it once they knew it was you? If the joke only works because they cannot find out, it is not a prank.
Anonymous Thoughts
Anonymous Thoughts gives you a private link of your own. You decide who sees it. Anybody who opens it can send you a short message without their identity being shown to you. It is not a public profile, it is not a feed, and nothing you receive through it is published anywhere.
The words belong to whoever wrote them
A message sent through an Anonymous Thoughts link is written by the person who sent it. They are responsible for it. We did not write it, we do not endorse it, and we do not check it before it reaches you beyond the screening described below. Anything said in one is that person’s own opinion or statement and not MyWishLetter’s.
What may not be sent
Do not use an Anonymous Thoughts link to send a threat, to harass or stalk someone, to extort or blackmail, to publish somebody’s private information, to send sexual content involving a child or anything sexually abusive or exploitative, to send unlawful hate content, to impersonate another person, to send spam, or to send anything that helps somebody break the law. The rules earlier on this page apply to these messages in full, and the fact that a message is anonymous to its recipient does not soften a single one of them.
Anonymous to the recipient. Not untraceable to MyWishLetter.
We do not show the recipient who sent a message. Not a name, not an email address, not an account, not a phone number, not a network address, not a device — the record a recipient reads has no such field on it, and there is nothing in the product that lets them find out.
That is a promise about what we show them, and it is not a claim that you are technically untraceable. To run the service, to keep it usable, and to be able to act when somebody is being threatened, we keep limited technical information about submissions for a limited time. We do not build a profile of you from it, we do not use it for advertising, and we do not sell it. The Privacy Policy sets out what it is and how long it is kept.
MyWishLetter does not disclose a sender's identity to the recipient except where required by applicable law, valid legal process, or where necessary to address serious misuse, safety, fraud, harassment, or violations of our Terms.
What you can do about your own link
You can pause your link at any time, and new messages stop arriving while everything you have already received stays. You can change your anonymous ID, which makes the old link stop working — your account, your public name, your profile and your messages are untouched by that. You can delete any message from your list. And you can report one to us. None of those actions tells the sender anything.
What we screen for, and what we let through
We screen submissions for the things in the list above, and we may refuse a message, hide one, remove a link from service, or suspend an account over what is sent through it. Where a message is refused, we may keep a record of it so that we can act on it if we are asked to.
We do not remove a message for being unflattering. “You’re too stubborn”, “I don’t like the way you treated me” and “honestly, I think you’re annoying” are the feature working. Honest criticism is not harassment, and this is not a place where only nice things arrive.
What you are agreeing to by sharing your link
Sharing an Anonymous Thoughts link is asking people for their unfiltered opinion of you, and you should expect to get it. Some of what arrives will be kind, some of it will be funny, and some of it will sting. That is the nature of the thing you have chosen to share. If it stops being something you want, pause the link or change your ID — both take one press.
Reporting a message
Every message you receive has a Report control on it, and you can also write to us at support@mywishletter.com. A report goes to a person at MyWishLetter. It does not tell the sender that you reported them, and it does not produce a name for you — what we may disclose, and to whom, is the sentence above and nothing more. If you believe you are in danger, contact the police; we will respond to a lawful request from them.
Your rights are not signed away here
Nothing in this section takes away a right or a remedy that Indian law gives you — as the person who received a message, or as the person who sent one. We act as an intermediary for these messages and we are not claiming to be free of responsibility; we are saying who wrote what. If a message sent to you is unlawful, your remedies against the person who sent it remain yours, and the paragraph on grievance redressal below tells you how to reach us about it.
Plans and payments
Every price we show is in Indian rupees and includes all applicable taxes. The amount on the plan is the amount charged to your card — nothing is added at the payment step, and there is no separate tax line at the end. Payments are handled by Razorpay; we never see or store your card details.
A paid plan buys capacity: storage for attachments, more files on a single letter, and more AI writing help each day. Writing and sending are free on every plan, including the free one, and neither is metered. It never buys custody of your own words: if a plan lapses, nothing is deleted, and you keep full access to read, export and delete everything you have written. What pauses is sending — five days after a paid plan ends, new letters and anything still waiting to go are held rather than sent, and renewing releases them. Letters already delivered stay with their recipients.
Email us within seven days of a charge and we will refund an unused subscription period.
Your wallet
Some public posts are locked, and unlocking one costs a small amount that goes mostly to the person who wrote it. You can pay each time, or you can add money to your wallet once and unlock from there. The wallet exists to save you a payment window, and for nothing else.
Your wallet is now one fungible points balance, not two separate ones — counted in points, with a withdrawable ceiling inside it that can never be more than the balance itself.
Money you add is paid to MyWishLetter, and we credit your balance with points — 100 points for each rupee you pay. Those points can be spent on any post or clip on MyWishLetter. They cannot be withdrawn, cannot be transferred to another account or another person, cannot be sent to a bank, and cannot be turned back into money. They are not a deposit, not a bank balance, not an investment, not a security, and they are not legal tender. They earn no interest. They are a prepayment for content on this product, and once added they are not refundable — except where Indian law gives you a refund we cannot contract out of. Add only what you intend to spend here.
Points you earn — from other people unlocking your own posts or clips, from Challenges and the Spin Wheel, and from Give & Earn referral rewards — are the same balance and spend the same way. What differs is only whether that portion can be turned into cash. Points earned from someone unlocking your own content, and a matured Give & Earn referral reward, both raise the part of your balance you can withdraw to your bank, in the “Withdraw your earnings” section of this wallet — the only place any of it is withdrawn from. Points added yourself, and points from Challenges or the Spin Wheel, spend here but do not convert to cash by any route.
100 points are worth one rupee towards unlocking content here, which is the only thing points are worth anything towards. We count the whole balance in points rather than in rupees because points are what it actually is: money that has changed hands becomes a credit against content on this product the moment it is credited, whichever of the ways above it arrived. The part of your balance that is currently withdrawable is additionally shown in rupees on the wallet screen, because that is money we owe you and pay to a bank.
There is a smallest and a largest amount you can add at once, and a ceiling on how much added money one wallet may hold. We may change any of those, and a change applies to what you do next — a wallet already above a lowered ceiling keeps its balance and simply cannot be topped up until it is back under it.
When you unlock a post or a clip we spend the non-withdrawable part of your balance first, so that anything you have earned stays available to withdraw for as long as possible. If your balance does not cover the amount, the whole payment goes through the ordinary payment window instead and your balance is left alone.
Unlocking buys you access to that post or clip, on your account, on MyWishLetter, for as long as it is available. It does not buy the post, any rights in it, or any promise that it stays up: the author can remove it and so can we, and unlocking does not give you a right to have it kept published.
If a payment to a wallet is refunded, reversed or charged back, we reverse the matching credit. If the money has already been spent there may be nothing left to reverse, and the amount is then owed to us — we may recover it from anything you add or earn later. Balances are personal to one account and are not transferable. We may correct a balance where a payment, a refund or a fault has left it wrong, and every correction is recorded with a reason and the person who made it.
If you delete your account, your balance goes with it. We cannot pay out the withdrawable part afterwards, so withdraw anything you have earned before you delete.
If you earn from your own posts
When somebody unlocks a post of yours, we keep twenty per cent of what they paid and credit the rest to your earnings balance. That twenty per cent is inclusive: our fee, the GST on our fee, and the tax we are required to withhold from you all come out of it, and nothing is added on top later. The rate that applied is stored with each payment, so if we ever change it, the change affects what happens next and never what you have already earned.
Part of that deduction is tax withheld at source under section 194-O of the Income-tax Act, which we pay to the government against your PAN rather than keeping. It is why we ask for a PAN before we can pay you, and why we cannot store it as anything other than the number itself. What you owe on your own income is yours to work out and declare; we withhold, we do not advise.
Before your first withdrawal we need to know who you are: your legal name, your PAN, and the bank account the money should go to. A person at MyWishLetter checks it. We may refuse a submission, ask for it again, or withdraw a verification we have already given if the facts turn out to be different — and no money is paid to an account we have not verified.
One request at a time, with a smallest and a largest amount per request. While a request is open the amount is held: it is still yours, but it cannot be spent until the request is paid, rejected or cancelled. Cancelling puts it straight back.
We pay by bank transfer, by hand, and we record the bank’s reference against the request. It is not instant and we do not pretend it is — we will not promise you a day. Nothing further is deducted when we pay: the fee and the tax were both taken when the earning was credited, and deducting again would charge you twice for one payment.
Earnings are not wages, not a salary, not employment, and not a guaranteed income. Nothing about MyWishLetter promises that anybody will unlock anything you write, and we do not forecast, guarantee or underwrite any level of earning. Where we suspect a payment was fraudulent, coordinated, self-funded to move money, or otherwise not what it appears to be, we may hold a payout and a balance while we look into it, and reverse a credit that turns out to rest on a payment that has been reversed.
Undrawn earnings are lost if you delete your account, because the identity record we would need in order to pay you is deleted in the same step. Withdraw first.
Content you publish publicly
A public post, a comment or a Clipz video is different from a letter: we display it to other people, so we need your permission to do that and this is it. Publishing one gives us a limited, non-exclusive, worldwide, royalty-free licence to host, store and display it on MyWishLetter and to show it to the people who view it — for as long as it stays published, and for no other purpose. You still own it. The licence ends when you delete it or your account, except for a moderation or legal record we are permitted to keep, which is never shown to anyone.
Publish only what you own or have the right to publish. If somebody has posted your work without permission, the copyright policy tells you how to report it.
Fair use of your account
An account is for one person’s own letters. Do not share your sign-in with other people, do not resell access, and do not drive the product with scripts or automation instead of writing in it. Registering several accounts to get past a limit on one is the same thing as getting past the limit.
Some limits are exact, and you will always be told the number before you meet it: five recipients on any one letter, on every plan; the storage and the number of files per letter that your plan includes; how much AI writing help a day your plan includes; and twenty replies to any one letter, of four thousand characters each.
Writing and sending are not metered, and we would rather keep it that way than put a counter on the act of writing to somebody. That depends on ordinary use. If an account is used far outside it — letters generated in bulk, the same message pushed to unrelated people, one address or number enrolled over and over, storage or delivery consumed at a level that costs other people the service — we may slow that account down, pause its sending, decline to deliver a particular batch, or ask you to move to a plan that fits how you are using it. We will tell you which of those we have done.
None of this is aimed at somebody who writes a great deal. A person with two hundred letters scheduled for the next twenty years is what this product is for.
The rights we keep
Written out rather than compressed into a sentence about absolute discretion, because a right you can read is one you can plan around. None of these is a right over your own words: whatever we decide about your use of MyWishLetter, you keep what you wrote and you can always export it.
Who may hold an account
We decide who may use MyWishLetter. We may refuse to open an account, and we may restrict, suspend, disable or close one — including for a reason we are not obliged to prove, and including where nobody has reported anything. Where we can explain, we will.
What an account is entitled to
Free and paid standing is ours to set. We may move an account between free and paid, end a complimentary upgrade, change what a tier includes, change a price for the future, or withdraw a feature. A price you have already paid for a period is honoured for that period.
The names an account shows in public
Claiming a public name gives you the use of it while your account is in good standing. It does not make it yours. We may refuse a name, withhold it, require it to be changed, take it back, and — where the facts warrant — allow somebody else to hold it: impersonation of a person, a business or of us; a trademark or other right somebody else holds; a safety matter; a name obtained by telling us something untrue; a reserved word that got through; a direction from a court or an authority; or an account that has been closed. Your mwl- handle is generated by us rather than chosen, and is ours to reissue on the same facts. Where the name printed on your letters misleads, impersonates, or claims an official standing, we may require that changed too and may withhold it in the meantime. No name here is property, and none is reserved for anybody indefinitely.
Holding money we are holding for you
Where we suspect fraud, coordinated unlocking, chargeback abuse, laundering, misuse of the platform, or where a law or an authority requires it, we may pause withdrawals on an account, refuse or reverse an open request, and hold a balance while we look into it — for as long as it reasonably takes. We may also set off anything you owe us, including a payment reversed after the money was spent, against any balance you hold.
Taking content down
We may hold an undelivered letter, remove a public post, a comment or an avatar, and remove access to something already delivered — at any time, with or without a report, and whether or not we can point to a specific rule. Nothing we publish is published under an obligation to keep publishing it.
Going to the authorities, and to court
Anonymity here is anonymity from your recipient and never from us. Where an account is used to threaten, harass, stalk, defraud, extort, impersonate, or to harm a child, we will identify it to the police, to CERT-In, or to any other competent authority, file a cyber complaint in our own name where that is the faster route, take the account down, and pursue every civil and criminal remedy available to us — including our costs. We do not need your permission to report a crime, and we will not warn you first.
Refunds
We refund an unused subscription period within seven days of a charge, as set out above. Beyond that we are not obliged to refund anything already used, consumed, delivered or unlocked, and money added to a wallet is not refundable at all. Where Indian law gives you a refund we cannot contract out of, it applies regardless of this paragraph.
Changing the product
We may add, change, move or withdraw any feature, and we may discontinue the service. If we ever close the product we will give notice and a window to export everything you have written, because the one thing we will not do is take your letters with us.
Acting first where somebody is at risk
Where there is a credible risk to a person, to a child, or to the integrity of the platform, we may act immediately and explain afterwards. Notice is something we give where we can, not a condition of acting.
Not using a right is not giving it up
If we do not enforce a rule on one occasion, or do not exercise a right straight away, we keep both. Nothing in this agreement is waived by our not having relied on it yet, and if any part of it turns out to be unenforceable the rest still stands.
Where your data lives, and what you are agreeing to
Everything you keep here — your account, your letters, your attachments, your recipients, your posts and your wallet — is stored and processed in India, in Amazon Web Services’ Mumbai region. Email leaves from there. The AI writing help, if you use it, runs inside our own account in the same region. We do not replicate your data to another country as a matter of course, and the small number of other companies involved are named in the privacy policy rather than left implied.
Anyone in the world may open an account. If you are outside India, you are choosing to send your data to India and to have it held under Indian law, and using MyWishLetter is how you agree to that. We are an Indian company: we comply with Indian law, including the Digital Personal Data Protection Act 2023 and the Information Technology Act and its rules, and we act as the data fiduciary for what you store with us.
What we do not do is undertake to satisfy the data-protection statute of every country a visitor might be in. If your own law requires your data to stay inside your country, requires a representative or a transfer mechanism we have not set up, or gives you a right we cannot deliver from Mumbai, then MyWishLetter is not a service you should use — and choosing to use it anyway is your decision rather than ours. We are not responsible for a person voluntarily storing data with us from a jurisdiction whose rules we have not undertaken to meet.
We will hand over data where an Indian court, a police authority or a statute requires it, and we will co-operate with a lawful request from an authority elsewhere where Indian law lets us. We will tell you when we are permitted to.
For what we collect and how long we keep it, see the privacy policy. For how it is protected — and for the parts we do not claim — see the security page; we would rather you read the honest version there than a reassuring paragraph here.
If you have a complaint about how we have handled your data or your account, write to our Grievance Officer at support@mywishletter.com. We will acknowledge it within twenty-four hours and resolve it within fifteen days, as the Indian rules require. If we get it wrong you can complain to the Data Protection Board of India, and nothing in this agreement stops you.
What we are responsible for, and what we are not
We work hard to keep MyWishLetter running and to deliver what you schedule. We do not promise that it is uninterrupted or free of faults, and we provide it as it is.
Some things are outside our control and we are not responsible for them: a recipient’s mail provider rejecting, filtering or silently dropping a delivery; an address or a number that has stopped working; an address you typed wrongly; a recipient who does not open what arrives; a device, browser or network failing; and anything caused by an event, an order or a law we cannot overcome.
Three limits on what this product is, said in the same words we use everywhere else, because they are the ones people most want to be untrue:
We cannot detect that someone has died, and we do not pretend to.
MyWishLetter is also not a legal will and does not replace professional estate planning.
MyWishLetter is not end-to-end encrypted today, and we will not say otherwise.
A letter released because an account went inactive is a delivery of a message and nothing more. It confers no authority on anybody, proves nothing about anybody’s circumstances, and is not evidence of death.
To the extent the law allows: we are not liable for indirect, incidental or consequential loss, for lost profits or opportunities, or for distress arising from a letter, a post, a delivery, a failed delivery, or anything anybody else wrote here. Our total liability for any claim, however it arises, is limited to what you have paid MyWishLetter in the twelve months before it.
What you write, and who you send it to, is yours. If a claim is brought against us because of something you sent, someone you sent it to, or a breach of these terms by you, you will cover our losses and our reasonable costs in dealing with it.
Nothing above limits a liability that Indian law does not let us limit, and nothing above is intended to deprive you of a right you have as a consumer.
What happens when a rule is broken
We do not scan letters, and no letter is reviewed before it is delivered — a letter goes out as you wrote it. What we act on is what gets reported, and a person reads every report rather than a filter deciding it.
Depending on what we find, we may hold an undelivered letter, remove access to one already delivered, suspend the account, or refuse service entirely. For threats, for fraud, and for anything involving a child, we involve the authorities.
These are our decisions to make. We may act on any account at our own judgement — hold a letter, restrict a feature, apply a limit, suspend it, or close it — whether or not anybody reported it, and we do not have to prove a rule was broken before we decline to carry something. Where we can explain the reason we will, and where a rule above is what we relied on we will name it. What we never decide is whether you keep what you wrote.
We will not tell the sender who reported them. If an account is suspended, the letters in it are not deleted and can still be exported by the person who wrote them — being refused the use of this product never means losing your own words.
For what we collect, see the privacy policy; for how it is protected, see security; for refunds, see the refund policy; for what is published here, see copyright.